FAQ

Q: Do you accept commissioned painting requests?

Yes, I am more than happy to create an original piece for you or your loved ones. To request a commissioned painting, please fill out the Commission Request Form through my Commission a Painting page.

q: Where do you ship your work?

I am currently shipping artworks in Canada and the United States. If you live outside these countries, please email me at melissamourez@hotmail.com. I am open to sending works abroad, but additional shipping and packaging fees will apply. 

Q: What are your shipping fees?

Shipping fees vary depending on the weight of the artwork.

Q: How do you Choose your selling prices?

I consider my level of experience, the amount of time needed to make the work, the cost of materials and packaging. 

Q: What is your Return policy?

I will happily accept returns or exchanges on physical items purchased directly or through my online store. The buyer must contact me within 14 days of delivery and is responsible for return shipping costs. Products must be returned in their original condition; if the item is not returned in its original condition, the buyer is responsible for any loss in value. Original, commissioned, and/or personalized orders may not be returned.